Indeed! Without support, frustration builds up quickly! It's already happening, I'm not the only one frustrated. That I'm sure of. We're so many, and yet, no change in that regard. UNA is a beautiful, state of the art platform, but it's support is in question! 

I repeat, look at the support from the web hosting companies (e.g. TMDHosting) it's great, and they always answer you timely, no question goes unanswered, and as much as they have a lot of clients, but each client is equally important.