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Hello James Cherry
1. Usual reason of this trouble - the passed last point from this manual about Webhook URL.
2. I guess it's obvious and you already checked it, but need to ask about Spam folder...
3. Do we need to review the situation when the user wants to cancel his level and take his money back or just the case, where is enough to downgrade his level?
4. The Upgrade button will turn the user to the "page/acl-view" page.
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Hey LeonidS
- I will look into this, that is likely the issue.
- Yes, in the Spam folder is where I found the first email.
- I'm sure others may want a refund to be the case, however, for me I just want them to be able to decide to no longer have the credit card charged and downgrade to a 'free' subscription while able to retain their information, comments, posts, etc.
- a) That is currently what is happening. I would like to see that change so that, for example, out of 3 levels (Standard, Premium, Business), if a person is Standard, they only see the ability to upgrade to Premium or Business). If a person is Business, they only see the ability to downgrade to Premium or Standard. Currently they only see Premium and Business regardless of their level.
b) In my case, I would let the default setting for a downgrade be to let the subscription remain until scheduled ending, and not offer a refund. If the individual reaches out then the decision to give a refund can be made on a case by case basis. - I saw in Chargebee there is a date for the "Next billing at"... is there a way to have that data import into a membership level block?
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Comment to 'Questions regarding Membership Upgrade/Downgrade & Trial Period'