Comment to 'Questions regarding Membership Upgrade/Downgrade & Trial Period'
Comment to Questions regarding Membership Upgrade/Downgrade & Trial Period

  • J

    I was just poking around some and came across this section. On my Test User account, when clicking on the profile picture at top right, then clicking on 'Dashboard,' you can click on subscriptions at the top. When clicking on the gear icon it will let you 'Request Cancellation.' I tried selecting that and it did not alert my Admin profile... 

    Can anyone tell me their experience with this topic? How are cancellations/downgrades handled on your sites?

    If this page will allow the member to downgrade/cancel, then it could be a matter of providing a link to redirect to this page...?image_transcoder.php?o=bx_froala_image&h=1838&dpx=2&t=1566667610

    • C

      When clicking on the gear icon it will let you 'Request Cancellation.' I tried selecting that and it did not alert my Admin profile... 

      Can anyone tell me their experience with this topic? How are cancellations/downgrades handled on your sites?

      I also tried the 'Request Cancellation' option, and an email was sent to the Seller, which could be different from Admin. Then I had to downgrade membership manually. I'm still finding out how to automate the whole process, if that's at all possible.