Comment to 'Questions regarding Membership Upgrade/Downgrade & Trial Period'
Comment to Questions regarding Membership Upgrade/Downgrade & Trial Period

  • J

    If anyone with knowledge of Chargebee could help me knock out this last issue... 

    My main problem right now (that is preventing me from going live) is still #1... Stripe is blaming Chargebee, saying they're missing a part of coding sending the subscription plan to them (but I thought Chargebee manages the subscriptions and just uses Stripe to run the credit cards?). I cannot troubleshoot with Chargebee tech support unless I sign up for one of their $$$$ Paid plans. 

    So this issue should just be between my Una site and Chargebee, right? Not involving Stripe?

    When I click on the 'Self-serve Portal' it shows me in the 90 day trial, and says after the trial "you'll be moved to the premium membership plan." The wording makes it almost seem like the membership level would not change until after the trial period, which doesn't make sense.
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    • Hello James Webb !

      Well, from the given info we can't consider that the deal between your UNA and Chargebee, especially from the beginning where "Stripe is blaming Chargebee and Chargebee tech support unless I sign up for one of their $$$$ Paid plans ". So what is the current status of it? May you provide us the step-by-step info from your site when the user there wants to purchase a new level?

      • J

        LeonidS 

        CURRENTLY:
        When a user signs up they are by default Standard.

        Then, a member can navigate their way to the upgrade buttons within their profile settings and click on 'Rent' beside either Premium or Business. 

        After the level is selected, they use the Chargebee portal to checkout.
        Chargebee uses Stripe as the credit card processor.

        The member receives a payment confirmation and shows an active trial period has started within their profile settings. However, their membership level does not change.

        WHAT I WOULD LIKE:

        I would like a new potential person that has not yet joined to be able to see all three levels from the first signup page, and decide in the moment what level they would like to be.

        A page similar to this: https://una.io/page/hosting

        Where I would layout my three options Standard, Premium, or Business.

        And of course, when a member joins and starts their trial period, it properly changes their membership level.