Comment to 'Questions regarding Membership Upgrade/Downgrade & Trial Period'
  • Anton L thank you for your reply!

    I do have the webhooks entered in Chargebee, in both the test and live modes. When I run the test within Chargebee it shows successful:
    image_transcoder.php?o=bx_froala_image&h=1905&dpx=2&t=1567416175

    In Studio > Paid Levels I have copied the 'name' field
    image_transcoder.php?o=bx_froala_image&h=1906&dpx=2&t=1567416349

    and entered it into Chargebee > Product Catalog > Plans as the 'ID'
    image_transcoder.php?o=bx_froala_image&h=1907&dpx=2&t=1567416446

    If the Webhook is correct, I can only conclude that I must have the misunderstood where the membership 'name' is supposed to be entered into Chargebee.