Comment to 'Questions regarding Membership Upgrade/Downgrade & Trial Period'
Comment to Questions regarding Membership Upgrade/Downgrade & Trial Period

  • Hello

    1. Plan Created Webhook isn't used in UNA integration. Payment Succeeded, Payment Refunded, Subscription Cancelled events are used, however you cannot simply call them from CBee tester because dump data will be sent and UNA won't give a positive answer.

    2. I checked your CBee account. Webhook is OK. However I cannot see the TEST site, but it's specified in the CBee configuration settings in UNA. Did you disable it somehow?

    3. I checked CBee log files on your site and as I see it doesn't have any webhooks about payments. Log is full of Cancel Subscription events. Looks like you've canceled subscription which was created directly in CBee. It's useless if subscription wasn't created in UNA.

    So, I think you need to start from enabling TEST mode in CBee account. Then you need to test process from the very beginning: Purchase some membership level, check whether WebHook for processed payment was received and so on. When everything is configured in TEST mode you'll need to create similar plans in Live mode and enable it.
    P.S. If you enable TEST mode we would be able to help you with the rest process.

    ---
    Best Regards
    Anton

    • J

      1 - So when in 'Live' mode, is there a way (or a need) to make only those events active? This pic below are the 'Logs' of a subscription in CBee, created from my UNA site; we created and purchased a membership level in 'Live' mode. None of those commands you mentioned were sent:
      image_transcoder.php?o=bx_froala_image&h=1942&dpx=2&t=1567703879

      ***Also, if those are the only commands UNA accepts, then it seems like my ultimate problem is that UNA will not activate the membership level until the PAYMENT SUCCEEDED event occurs. If that's the case, then my problem is that I cannot use a 'Trial.' Could it be that my solution is that UNA needs to accept the event 'SUBSCRIPTION CREATED' as what affects the membership level? The 'PAYMENT SUCCEEDED' event will not occur until the end of the Trial period, which would defeat the purpose of the Trial, right?

      2 - As soon as I log in, it asks me to select which site I want to access, I don't believe it can be disabled:
      image_transcoder.php?o=bx_froala_image&h=1941&dpx=2&t=1567702823

      3 - I have not created any subscriptions directly in CBee, only on my UNA site.

      Test mode has been alive and well. I was trying to rule out if my problem of the membership level not changing was related to being in 'Test Mode' so I have been doing my testing within 'Live Mode' as part of my troubleshooting.

      Anton L  LeonidS  Andrew Boon I am entering my 3rd week of having this issue and cannot advertise my site to recruit members until this is resolved. I feel like the problem I am having may be related to the Trial Period as mentioned in #1 above... but do not know for sure as this is outside of my knowledge.