Comment to 'Questions regarding Membership Upgrade/Downgrade & Trial Period'
Comment to Questions regarding Membership Upgrade/Downgrade & Trial Period

  • Hello

    1. Looks like you are right! The problem is in the Trial which has a bug. I just created 2 membership levels on ci.una.io and similar plans in our test ChargeBee account: 'With trial' and 'Without trial'. Then I tried to subscribe both of them. Membership level With Trial wasn't automatically assigned, while the second one was automatically assigned almost immediately after the payment process was completed. So, thank you for bug report and I'm sorry for inconveniences: https://github.com/unaio/una/issues/2356

    2. Just to let you know. I cannot see Test mode in your ChargeBee account just after login therefore I reported to you about it. Usually we configure everything in Test mode, check it and if everything is working fine, then create the same plans in Live mode and switch to the Live.

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    Best Regards
    Anton

    • Sounds like the same problem I have had for over 4 weeks with paid levels and stripe. Today I Installed Market and test purchases created error even thought the customer data was showing up in stripe. Made a $.50 membership in Market to test live and the charge went through with no problems all the way to the bank. Something not right with test mode.

      • Hello. 

        Looks like the problem is still the same as we disscussed we with you. It's in the incorrect product/plan name. I checked your LOG file and it has a lot of reports like:

        09-06 15:20:07: No such plan: 'price_1hopxacudlhrxcqgzbrprk3t'

        09-06 15:44:17: No such plan: 'price_1hopxacudlhrxcqgzbrprk3t-2020-09-06'

        09-06 16:16:01: No such plan: 'enhanced-1-year'; one exists with a name of enhanced-1-year, but its ID is price_1HOQW1CUdLHrxcQgP6jmugg3.

        First 2 were appeared when you've tried to purchase in Market. The last one relates to Paid Levels app. Everything should work normaly if the correct product IDs is used.