I think something is lost in translation. Let me try one more time.

Option 1: Current situation: Users are required to open the emails that come from cron, and/or open log files on their server. Decide which ones are important to them, and decide to logon to the Una forum, create a post, wait, and hope its dealt with.

Option 2: Proposed solution: Log data from PHP or SQL errors get auto sent to Unacms developers, and stored in a database systematically. As a developer, you would be able to see patterns across multiple customers/sites that indicate things that can be fixed, even before and end user realises there is a problem.

Doesnt that sound nice?