Comment to 'Purchases doesn't go through'

Comment to Purchases doesn't go through

· tmep

· 2021-03-03T10:03:16+0000
I've had the same problem. I tried to buy a module a few days ago but every time I had paid for it via Paypal, I was redirected back to UNA and the module, seeing the message "ACCESS DENIED" when trying to download the module. Therefore, I thought the payment had failed, so I tried again, and again, three times in total.
After checking today I still get a "ACCESS DENIED" when trying to download the module, but the money has been withdrawn from my bankaccount 3 times.
I know Paypal recently updated their payment inputs in order to meet new European privacy policies and laws. And i know, this has recently led to issues for online stores using Paypal. My best guess is that UNA should update Paypal related matters or contact them directly to fix it.
- · boonexpert
  
  · In reply to
  
  tmep
  
  · 2021-03-03T10:06:07+0000
  If you can't download the module, I would recommend to write to the module developer. I've getting such requests from my customers and adding them to purchase list manually asap.
  Still my modules doesn't appear on their site "Purchased" modules list under admin panel, though they are able to download them and install manually.