bx_import fatal error: class (BxTemplCmtsUploaderHTML5) wasn't found

Hi,

I'm struggling with the error message: "bx_import fatal error: class (BxTemplCmtsUploaderHTML5) wasn't found" when I try to open a message in conversations module. In the meantime I've found also the BxTemplCmtsUploaderHTML5.php file, but when I put it in the directory where it is also in the git repo the error persists.

Can someone please advise what I'm doing wrong?

Thank you

Replies (2)

· LeonidS

· 2023-04-10T05:16:23+0000
Hello @Callya !
Plz specify what template you use.
C
· Callya

· 2023-04-10T09:45:40+0000
After I fixed an issue with the protean update to from 12.0.4 to 13.0.0 this issue was also fixed.
For others with the same problem: Force update must be set to get the new version when you changed something in the files.