Error after upgrade to 14.0.0-RC5: PRO Video APP are not publishing Videos

Using the Video PRO app to upload a video, produced a massive log file. See attached sys_transcoder.log PDF.

After submitting, It shows a message that it will be published once the conversion has been completed, but that never happens.

The sys_db.log is clean.

Apr 03 10:04:08 [13] /storage_uploader.php [abstract] ERROR: _convertVideo failed for file (/home/bravohos/public_html/clickandshare.net/tmp/bx_videos_videosZOXPRt):
/home/bravohos/public_html/clickandshare.net/plugins/ffmpeg/ffmpeg.exe -y -threads 1 -i '/home/bravohos/public_html/clickandshare.net/tmp/bx_videos_videosZOXPRt' -threads 1 -vframes 1 -f image2 -an    '/home/bravohos/public_html/clickandshare.net/tmp/73798.jpg' 2>&1
ffmpeg version 4.4-static https://johnvansickle.com/ffmpeg/  Copyright (c) 2000-2021 the FFmpeg developers
  built with gcc 8 (Debian 8.3.0-6)
  configuration: --enable-gpl --enable-version3 --enable-static --disable-debug --disable-ffplay --disable-indev=sndio --disable-outdev=sndio --cc=gcc --enable-fontconfig --enable-frei0r --enable-gnutls --enable-gmp --enable-libgme --enable-gray --enable-libaom --enable-libfribidi --enable-libass --enable-libvmaf --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-librubberband --enable-libsoxr --enable-libspeex --enable-libsrt --enable-libvorbis --enable-libopus --enable-libtheora --enable-libvidstab --enable-libvo-amrwbenc --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libdav1d --enable-libxvid --enable-libzvbi --enable-libzimg
  libavutil      56. 70.100 / 56. 70.100
  libavcodec     58.134.100 / 58.134.100
  libavformat    58. 76.100 / 58. 76.100
  libavdevice    58. 13.100 / 58. 13.100
  libavfilter     7.110.100 /  7.110.100
  libswscale      5.  9.100 /  5.  9.100
  libswresample   3.  9.100 /  3.  9.100
  libpostproc    55.  9.100 / 55.  9.100
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x5cc0f00] moov atom not found
/home/bravohos/public_html/clickandshare.net/tmp/bx_videos_videosZOXPRt: Invalid data found when processing input
Apr 03 10:05:04 [0] CRON [abstract] ERROR: _convertVideo failed for file (https://clickandshare.net/s/bx_videos_videos/3xexxwkfczm2mptmu6t7zsmhx6ddnkn7.mp4):
/home/bravohos/public_html/clickandshare.net/plugins/ffmpeg/ffmpeg.exe -y -threads 1 -i 'https://clickandshare.net/s/bx_videos_videos/3xexxwkfczm2mptmu6t7zsmhx6ddnkn7.mp4' -threads 1 -vframes 1 -f image2 -an    '/home/bravohos/public_html/clickandshare.net/tmp/35097.jpg' 2>&1
ffmpeg version 4.4-static https://johnvansickle.com/ffmpeg/  Copyright (c) 2000-2021 the FFmpeg developers
  built with gcc 8 (Debian 8.3.0-6)
  configuration: --enable-gpl --enable-version3 --enable-static --disable-debug --disable-ffplay --disable-indev=sndio --disable-outdev=sndio --cc=gcc --enable-fontconfig --enable-frei0r --enable-gnutls --enable-gmp --enable-libgme --enable-gray --enable-libaom --enable-libfribidi --enable-libass --enable-libvmaf --enable-libfreetype --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopenjpeg --enable-librubberband --enable-libsoxr --enable-libspeex --enable-libsrt --enable-libvorbis --enable-libopus --enable-libtheora --enable-libvidstab --enable-libvo-amrwbenc --enable-libvpx --enable-libwebp --enable-libx264 --enable-libx265 --enable-libxml2 --enable-libdav1d --enable-libxvid --enable-libzvbi --enable-libzimg
  libavutil      56. 70.100 / 56. 70.100
  libavcodec     58.134.100 / 58.134.100
  libavformat    58. 76.100 / 58. 76.100
  libavdevice    58. 13.100 / 58. 13.100
  libavfilter     7.110.100 /  7.110.100
  libswscale      5.  9.100 /  5.  9.100
  libswresample   3.  9.100 /  3.  9.100
  libpostproc    55.  9.100 / 55.  9.100

V
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See attached PDF for complete Log file
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[mov,mp4,m4a,3gp,3g2,mj2 @ 0x69e8f00] moov atom not found
https://clickandshare.net/s/bx_videos_videos/3xexxwkfczm2mptmu6t7zsmhx6ddnkn7.mp4: Invalid data found when processing input
Apr 03 10:05:04 [0] CRON [bx_videos_video_poster_preview] ERROR: _convertVideo failed for file (/home/bravohos/public_html/
[mov,mp4,m4a,3gp,3g2,mj2 @ 0x601b0c0] moov atom not found
/home/bravohos/public_html/clickandshare.net/tmp/57596Winding Straps.mp4: Invalid data found when processing input
Apr 03 10:09:03 [13] /image_transcoder.php?o=bx_persons_gallery&h=208209&dpx=2&t=1743674941 [bx_persons_gallery] ERROR: storeFileLocally_Storage failed, file(208209) wasn't found in source storage (bx_persons_pictures)
Apr 03 10:18:46 [13] /image_transcoder.php?o=bx_persons_gallery&h=208209&dpx=2&t=1743675523 [bx_persons_gallery] ERROR: storeFileLocally_Storage failed, file(208209) wasn't found in source storage (bx_persons_pictures)
Apr 03 10:28:39 [13] /image_transcoder.php?o=bx_persons_gallery&h=208209&dpx=2&t=1743676110 [bx_persons_gallery] ERROR: storeFileLocally_Storage failed, file(208209) wasn't found in source storage (bx_persons_pictures)
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Replies (3)
    • If you see a moov atom missing error, this means your file was improperly downloaded or uploaded and has since become damaged. It typically occurs when a video file transmission, download, ripping, or recording operation is in progress and is abruptly stopped or interrupted. 23 Jan 2025
      • The file that I tried to publish was indeed corrupt. Another video was published just fine.

        I only received the following error:

        Apr 03 11:26:38 [13] /image_transcoder.php?o=bx_persons_gallery&h=208209&dpx=2&t=1743679594 [bx_persons_gallery] ERROR: storeFileLocally_Storage failed, file(208209) wasn't found in source storage (bx_persons_pictures)
        
        • Hello @ClickandShare.NET !

          This error doesn't relate to the Videos app. It looks like smth was wrong with the profile picture upload.

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