Messenger permissions not showing

For some odd reason the Shoutbox allows only admin to post a message on our site.

We presumed this could be resolved through Permissions settings.

However we found out that there is no Messenger permission settings available for the various levels as shown in this screenshot:

image_transcoder.php?o=bx_froala_image&h=3553&dpx=1&t=1589100244

Any lead in resolving this would be greatly appreciated.

Thanks

(Update: Of note, the issue of not allowing Shoutbox message postings appears to be occurring  on mobile and not desktop)

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Replies (2)

    • Hello!

      Ability to post to Shoutbox is not connected with Permissions in Messenger. But may be this block is not available for some membership levels. You may check it in Studio->Pages->Homepage and then click on Shoutbox. 

      • A

        Thanks Alexey for this lead. Much appreciated.

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