Skip to main content
UNA Community Management System UNA Community Management System UNA Community Management System UNA Community Management System
  • Platform
  • Resources
  • Community
  • Pricing
Comment 'Hey Jake, I am havin...' to 'Messenger stuck on connecting screen'
Comment to Messenger stuck on connecting screen
  • R

    •  ·  russj85
    •  ·  In reply to
      RJ Arsenault
    •  ·  2022-01-16T17:39:06+0000

    Hey Jake, I am having the same issue but mine was working at one point, is there somewhere to check logs to see what is causing the connection to fail on the messenger module side? my jot server is listening and not spitting out any error logs.

    • See older replies...
    • R

      •  ·  russj85
      •  ·  In reply to
        RJ Arsenault
      •  ·  2022-01-18T23:44:59+0000

      Hey Jake, the jot server is not throwing any errors but is there somewhere we could check for error logs on the messenger module side?

        •  ·  Alexey
        •  ·  In reply to

          R

          russj85
        •  ·  2022-01-19T07:09:35+0000

        Hello!

        You may check console of the browser on Messenger's page, there are should be error messsages.

        Also in Jot Server side you can find log.log file in Jot Server's root folder, it should contains errors if they were.

          •  ·  RJ Arsenault
          •  ·  In reply to

            R

            russj85
          •  ·  2022-01-25T06:49:47+0000

          My issue was fixed by reinstalling Jot Server. @Expertzkris did the clean install for me.

          Would recommend a reinstall if you’re not finding a solution through browser console error logs or the log.log file in the root file in Jot Server.

        See more...
        • Features
        • Pricing
        • Forum
        • Blog
        • Market
        • About
        • Copyright
        • Contact
        • Terms
        • Privacy
        • 𝕏
        Search
        UNA Community Management System UNA Community Management System UNA Community Management System UNA Community Management System
      • Platform
        • Features
        • Core CMS
      • Resources
        • Documentation
        • Marketplace
        • Discussions
        • Support Groups
        • API Reference
        • UNA CMS on GitHub
        • Webinars
        • Blog
      • Community
        • Discussions
        • Groups
        • Webinars
      • Pricing
      • Are you sure?
        Please, enter a value here