Comment to 'Custommer or user support ...'
Comment to Custommer or user support ...

  • it's easy, if you're not happy find another software .. if you want something extra create your own module .. I'm not a programmer, but what I needed I always found here in discussions or maybe from LeonidS etc..I tried other software but with UNA and the support I am extremely satisfied .. it works well, it looks good

    Sir, I have nothing to say to your comment, considering that you are not a programmer and therefore you have no idea about writing software ... 

    I put hundreds of euros into SW Dolphin and its modules = predecessor of UNA.

    So maybe I can ask some questions about SW and maybe I have the right to expect an answer. 

    And given my 40 years of experience in IT (programming, project management, leading SW teams, managing an IT company, .....) I assume that I can say my opinion. 

    I have never questioned,blaimed, dispraised SW Dolphin or UNA, which is why I bought several licenses ... But that doesn't mean it can't be improved, enhanced or refined .... 

    Realize that the more experience a person has, the greater are his expectations, ideas ...
    and also knows more to advise, help, .....

    After all, we all want the UNA Platform software to develop, acquired new features ...

    I love DOLPHIN & UNA that's why I want him to get better and better ... 

    I believe that one day it will be understood .... 

    • See older replies...

    • You are not the only one who paid for Dolphin or UNA licenses .. 40 years of experience and you can't advise yourself? that's weird. Everyone has different requirements and to be grateful to everyone and as soon as they write something is not possible even from a human point of view .. yes i want more UNA improvements too, but I'm very happy to wait

      Sir, it is one thing to do things myself, which I can certainly solve myself, but it is better to solve certain things systemically ...
      For example, so that other UNA users can enjoy the given modifications

      I don't want things to be resolved immediately and now, .... 

      But you probably deserve an answer, especially when you have been waiting for it for several months ...
      An answer would be enough,
      = YES we will deal with it,
      = NO we will not solve it ...
      = or start a discussion on a given topic ...

      • maybe it's how you complain here and in each post you say what 40 years of experience you have .. for example they always answered me any question and helped me with anything .. I don't know it's just my opinion

        • maybe it's how you complain here and in each post you say what 40 years of experience you have .. for example they always answered me any question and helped me with anything .. I don't know it's just my opinion

          Sir, so please read all my posts,
          I never complained, I just asked politely and I was really just waiting for an answer as I wrote a moment ago ...
          Only in this post on the topic of support am I a little more irritated

          Believe me, it is better to deal with things (changes improvements) systematically than to make individual adjustments, changes ....
          The more individual adjustments, the bigger the problems in the future ...
          And I'm not even talking about possible or rather impossible updates of UNA or modules ...
          ----
          I wrote my experiences only a total of 2 times and only because I am really not used to that no one answers ...

          We, like any other web hosting company, are used to responding as soon as possible ...

          We also receive answers from all our SW and HW suppliers almost immediately, or at least in real time ... 

          If we responded to our customers after more than 2 months, I don't even want to imagine what would happen to us ... 

          So I'm sorry if I accidentally touched someone here ... !!!