maybe it's how you complain here and in each post you say what 40 years of experience you have .. for example they always answered me any question and helped me with anything .. I don't know it's just my opinion

Sir, so please read all my posts,
I never complained, I just asked politely and I was really just waiting for an answer as I wrote a moment ago ...
Only in this post on the topic of support am I a little more irritated

Believe me, it is better to deal with things (changes improvements) systematically than to make individual adjustments, changes ....
The more individual adjustments, the bigger the problems in the future ...
And I'm not even talking about possible or rather impossible updates of UNA or modules ...
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I wrote my experiences only a total of 2 times and only because I am really not used to that no one answers ...

We, like any other web hosting company, are used to responding as soon as possible ...

We also receive answers from all our SW and HW suppliers almost immediately, or at least in real time ... 

If we responded to our customers after more than 2 months, I don't even want to imagine what would happen to us ... 

So I'm sorry if I accidentally touched someone here ... !!!