Comment to 'Support'

Comment to Support

· unknown

· 2019-11-10T17:04:08+0000
Una has an awesome platform. Support it's is biggest threat. All community managers are suffering from this. Platform isn't stable, they have to make tough tradeoffs. However we can only take so much pain before folks start packing up, worse if another startup launches a similar product that just works. Which in tech.... ALWAYS happens . I won't bash the team, they're good guys. Just undermanned and they've bitten off more they can chew right now
- · Silver Surfer
  
  · In reply to
  
  unknown
  
  · 2019-11-10T17:09:23+0000
  Indeed! Without support, frustration builds up quickly! It's already happening, I'm not the only one frustrated. That I'm sure of. We're so many, and yet, no change in that regard. UNA is a beautiful, state of the art platform, but it's support is in question!
  I repeat, look at the support from the web hosting companies (e.g. TMDHosting) it's great, and they always answer you timely, no question goes unanswered, and as much as they have a lot of clients, but each client is equally important.