Hi Geek Girl - perhaps you overlooked the content of this thread before reacting to my response to Will? If you reflect upon what I wrote you will see that we do support any queries that are related to the core UNA platform and our modules. The Lucid template upon which we are commenting has been tested thoroughly and it works - if there are issues we are accountable and we will fix them.
 But when people modify them, they essentially make them into there own product -  so it goes out of our range for providing direct support. We do modify UNA for specific requirements on behalf of many clients - but as these modifications do not feed into the core product we charge fees for this work.
In spite of what you seem to think - we truly value all of our contributors and do our best to provide detailed support wherever we can.