By the way MS Windows never had any bugs or problems during decades of development right? Yet people purchased their products and made it work for them or they left. I look at it this way, and I have had problems getting a app to work, if you are dissatisfied.... write your own code. By the way MS decades ago charged $40/hr for support on software that you paid for. No telling what it is now, but i bet it's a lot more than what UNA charges. So how much did you pay for UNA's core products? What was the cost of your last version update? If you having a hosting account was it free? If self-hosting was the server and the internet provider service free?

I am like most people when it comes to dishing out the dough...tight,very tight, but you should be looking at value. Again if you purchased MS products you surely did not get free ongoing support. It has been my experience, the short time I have using UNA's platform, they are willing to help you successfully build you site without requiring you to give credit card information up front for hourly billing. All this is value that is hard to find now-days.