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The UNA team don't take very many holiday breaks, if the responses are slow it usually means that team members are otherwise occupied, or unwell. We are managing the delivery of some large custom projects which does occupy the time of many of our team, as well as ongoing development and core updates. Our dedicated support team are tireless, and if you historically review the support tickets here you will see that the responses are usually always extremely prompt - yet on occasion they do get overwhelmed!
UNA team have been at this for a long time, far from getting tired, we are just getting warmed up, the best of UNA is yet to come!
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Respectfully, some of us are paying customers on a monthly biases, we are paying to both support the UNA team and to access the support needed for our own projects that stem from the UNA project itself.
I don't expect them to be here at every beck and call (hence why myself and other UNA community members chip in where we can here), I don't expect them to be here 24/7, I don't expect them to go without break, I don't expect them to be without holiday, I don't expect them to be away from family, I don't expect them to never be sick, I don't expect them to not be human.
What do I expect? Service when it's being paid for. Hence my very simple question that just needed a yay or nay.
I also understand that we are nothing more but chump change when compared to higher projects that are being attended to, and much more akin to UNA beta testers so that higher clients can strive.
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I hope 'unwell' colleagues get well soon. Godspeed - we surely need UNA Team to fullfil our dreams.
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Comment to 'Is the UNA Staff out on a prolonged holiday break?'
