I figured out where it goes wrong but it will have to be fixed on your end.

You have to select the option to take the picture directly from your phone at the time of upload. Here's the steps. Otherwise you won't be able to recreate it because it works fine with pictures already taken.

I just recreated it on the MeCanX account on the site.

So here's where the problem is:

1. I go to change my profile picture
2. I click on change profile picture on mobile
3. I then select upload and crop
4. Next, select a file
5. Then I select the option to take a picture directly from the camera. (this is where it happens)
6. I take the picture and for some reason it's sideways.
7. I rotate it
8. I upload it
9. It then only loads it as 3/4 of a picture

Refer to my MeCanX Profile and you'll see it did it to me also...

I also did a picture that was already taken on my camera and it worked perfectly fine...so it's an issue with when someone takes the picture directly from the camera on the phone at that time of upload.