Comment to 'Subscription Update on both UNA and Payment Gateway side'
Comment to Subscription Update on both UNA and Payment Gateway side

  • Hello @Anton L

    Thanks for your reply. I already understood that part. @Alexander explained it to me pretty well.

    As I mentioned above, my main concern was the scenario whereby users with a subscription with Stripe, decide to renew/pay their subscriptions on UNA using Credits or Points, maybe because, for whatever reasons, the automatic charge failed (Insufficient funds, connection issues etc), or maybe because they just wanted to save some money and manually pay for the membership renewal using their UNA Points. Then we might have a problem here!

    They will be charged twice (Credits or Points + Credit Card later, if the fund is available) because their Stripe subscription is still active. They might end up requesting a refund to their Credit Card. That's another hassle to the website owner, specially on website with many users.

    How to handle such a scenario?

    Don't you think that manually updating a subscription level on UNA should automaticall cancel the subscription on the payment gateway platform? What is your opinion about that?

    Thanks

    • Hello. If user has some Membership Level (by subscription) and decided to subscribe another one system will try to automatically cancel the first one if the related checkbox was checked during Pricing Plan creation in Studio -> Paid Levels -> Manage. If some problem appears during cancelation system will notify user to do it manually.