Dear @Alexey

I will always be impressed by how detailed and professional you are. Thanks for your reply and the step-by-step explanations.

1. Got it.

2. The "Spaces" approach was almost perfect, until it came to the privacy part. Conversations are public in the Space, which is not appropriate for Support, where privacy should be taken seriously as sensitive information can be shared. Also Support operates on a one-to-one basis. So using Spaces is not a very good option.

By the way, I wasn't aware of the feature that allows multiple conversations to be attached to the same page. Great job!

3. Ok, I understand.

4. The single unified identity concept makes sense, but in this particular case, it won't help.

I think that reading messages as an Organization should work like a Group chat/conversation. Messages should remain unread to an organization member even if another member has already read them. Could you please consider it a feature request?

5. Thanks for the tip.

6. I will definitely contact you about that one at the appropriate time, as it has always been my long-time wish, and it will enhance Messenger for a professional support channel.

Thanks