Hey travis k - Not sure I am understanding what you are doing here. I am going to assume you have a dedicated or VPS server where you have direct access to the backend portion of the server to setup the email address support@claback.org
The email address/password is done via your server so, UNA "script" doesn't have to know your password for sending emails. It just needs to know "how" to send them and from what email address.Have you verified your cron jobs are setup correctly and executing as expected?