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Sorry for delay
Please check the following things:
- if all necessary notifications are enabled in Studio and in User side in your profile: Studio > Notifications & Account > Settings > Notifications
- sometimes in Studio you can see exclamation mark near some type of notifications, then you need disable it and enable again
- check if you are subscribed to notifications: Account > Settings > Email- check if your email is unsubscribed or blacklisted in your SMTP service
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Hi Alex T⚜️
Leonid was investigating and found that the cron jobs were not working. Now they work, however the problem with some notifications continues.
Regards. -
Leonid was investigating and found that the cron jobs were not working. Now they work, however the problem with some notifications continues.
If your cron jobs wasn't working for a long time, it maybe you have long queue of emails and/or notifications, please try to clear these queues so new notifications will be sent straight away, to do it clear the following tables: sys_queue_email, sys_queue_push, bx_notifications_queue
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Hello Alex T⚜️
In www.trabajoenelnea.com.ar and in www.tnoa.com.ar the indicated tables were empty.
At www.tnoa.com.ar I was using Mailjet (free plan) and today I had reached the limit of 200 daily notifications, therefore no new notifications were being sent.
What I did in this case (www.tnoa.com.ar) was to change the SMTP Mailer settings, I removed Mailjet and configured my VPS hosting server in TMD. Then the notifications started coming. I was checking for a few hours and all notifications are being sent.
What confuses me is that SMTP Mailer is configured the same way at www.trabajoenelnea.com.ar, however I still have the same problems, with mention notifications, contact requests, etc.
I can't think what the difference may be.
Regards.
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