Comment to 'Messenger Module uninstalled automatically'

Comment to Messenger Module uninstalled automatically

· Alexey

· 2024-07-17T07:21:15+0000
Hello!
It looks like someone initiated the uninstallation process, but there were several unsuccessful attempts to clear the tables before the final successful uninstallation.
The /logs directory might help identify where the uninstallation problem occurred. Uninstallation can only be done manually, and we haven't encountered such issues before.
- · Tajrebatee
  
  · In reply to
  
  Alexey
  
  · 2024-07-17T08:04:56+0000
  Thanks @Alexey . We changed access to site and same issue happened again. Can you clarify how the “logs directory “ will help identify the source of the issue? Tnx
- · Alexey
  
  · In reply to
  
  Tajrebatee
  
  · 2024-07-17T08:31:22+0000
  Logs files is in the root for you site folder logs/
  Regarding the recurring problem: I think you may have restored data where the uninstallation process had already started but was not completed. As a result, there might be a few records in the cron database related to the uninstallation process, and when you restored the backup, they ran again.
  You might want to try restoring only the Messenger tables manually instead of restoring the entire backup.