500 Error on Dashboard "Dash" page

Hi, I can't open the dashboard page https://sitedomain.com/page/dashboard

Am seeing a 500 error, console reports:

Failed to load resource: the server responded with a status of 500 ()

and

crbug/1173575, non-JS module files deprecated.

Am running UNA 12.1.0. Unsure when this error appeared but I have other instances of UNA running 12.1.0 that the Dash page is working fine.

Any tips on how to troubleshoot most appreciated.

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Replies (5)

    • Hello @SSANet !

      Usually, the error 500 leaves traces in the server's error log. Do you have the possibility to check it? If not then PM me with access to your Control Panel.

      • S

        Hi, thanks for the reply where would I find the server's error log?

        • Usually, it can be found in your Control Hosting panel->Files Manager ->the logs folder of your UNA hosting account. But it is variable for different hostings.

          • S

            [14-Dec-2023 05:42:01 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/httpd/html/domain.com/public_html/inc/classes/BxDolDb.php on line 416

            [14-Dec-2023 05:52:58 UTC] PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/httpd/html/domain.com/public_html/plugins/intervention-image/Intervention/Image/Gd/Decoder.php on line 138

            • S

              I edited php.ini and set memory limit to 256MB (was at 128) and the dash page runs fine now.

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