As soon as I update the domain I get locked out of DO droplet and site won't load

I added my Digital Ocean key and ran the install via the deploy button which spun up a droplet no problem and I could access the site via the IP. Then as soon as I update the domain name I get locked out of the Droplet (no access to console) and I can't get the site to load at all. A record was updated to correct IP. Just no longer able to load site or studio or even access console within DO.

image_transcoder.php?o=sys_images_editor&h=2678&dpx=1&t=1746097527

image_transcoder.php?o=sys_images_editor&h=2680&dpx=1&t=1746097603

  • 1189
  • More
Replies (4)
    • Anyone? Is it just a case of the inbuilt deploy system doesn't work?

      • It seems like you're facing an issue after updating the domain name associated with your DigitalOcean droplet. Here's a breakdown of what might be causing the problem and potential steps to resolve it:

        Possible Issues:

        DNS Misconfiguration:

        • Ensure that the A record for your domain is pointing to the correct droplet IP.
        • DNS changes can take some time to propagate (up to 24-48 hours).

        Firewall or SSH Configuration Issue:

        • Updating the domain might have triggered a firewall rule or SSH configuration change that locked you out.
        • Check if your droplet's firewall (e.g., UFW or iptables) or cloud firewall (in DigitalOcean) has rules blocking your access.

        SSL Certificate Problem:

        • If the deployment process automatically configured SSL/TLS, it might have failed during the transition to the new domain.
        • A broken SSL setup could prevent the site from loading, especially if HTTPS is enforced.

        Droplet Misconfiguration:

        • The inbuilt deployment system might have misconfigured the droplet or web server settings when the domain was updated.

        Steps to Resolve:

        Access the Droplet via Recovery Console:

        • If you’re locked out of SSH, use the DigitalOcean web-based recovery console from the Droplet's dashboard.
        • Check the status of critical services (nginxapachessh, etc.) and firewall rules.

        Verify DNS Settings:

        • Double-check that the A record for your domain is pointing to the droplet's IP.
        • Use tools like DNS Checker to confirm propagation.

        Check for SSL Issues:

        • If you're using Let's Encrypt, check if the certificate was issued and installed correctly.
        • Run the following command in the droplet console to check SSL status:
        sudo certbot certificates
        
        • If SSL is broken, you may need to reissue the certificate:
        sudo certbot --nginx
        

        Examine Logs:

        • Check system logs for any errors:
        sudo tail -f /var/log/syslog
        
        • Check web server logs (e.g., Nginx or Apache) for clues:
        sudo tail -f /var/log/nginx/error.log
        

        Firewall Rules:

        • Ensure SSH access is allowed:
        sudo ufw allow ssh
        
        • Check current firewall rules:
        sudo ufw status verbose
        

        Revert Domain Changes:

        • If possible, revert the domain to use the IP address temporarily to regain access and troubleshoot.

        Redeploy:

        • If the above steps don't work, consider redeploying the site using the deploy button and starting fresh. Before switching domains, ensure all configurations are correct.

        Best Practices:

        • Take Backups: Always take a snapshot of your droplet before making significant changes.
        • Test in a Staging Environment: Before updating the domain name, test all changes in a staging or test environment.

        If you still encounter issues, I recommend reaching out to DigitalOcean support, providing them with details of the droplet and actions you've taken.

        For running UNA, it is recommended to use a dedicated server, cloud server, or VPS with root access.
        • Hello,

          It sounds like a DNS or firewall misconfiguration after updating the domain. Double-check A record propagation, ensure ports 22 and 80/443 are open, and try accessing the droplet via DigitalOcean’s Recovery Console for deeper troubleshooting.

          • This problem has been already fixed. Please try again.

            Login or Join to comment.