As soon as I update the domain I get locked out of DO droplet and site won't load
I added my Digital Ocean key and ran the install via the deploy button which spun up a droplet no problem and I could access the site via the IP. Then as soon as I update the domain name I get locked out of the Droplet (no access to console) and I can't get the site to load at all. A record was updated to correct IP. Just no longer able to load site or studio or even access console within DO.
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- · Romulus
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It seems like you're facing an issue after updating the domain name associated with your DigitalOcean droplet. Here's a breakdown of what might be causing the problem and potential steps to resolve it:
Possible Issues:
DNS Misconfiguration:
- Ensure that the A record for your domain is pointing to the correct droplet IP.
- DNS changes can take some time to propagate (up to 24-48 hours).
Firewall or SSH Configuration Issue:
- Updating the domain might have triggered a firewall rule or SSH configuration change that locked you out.
- Check if your droplet's firewall (e.g., UFW or iptables) or cloud firewall (in DigitalOcean) has rules blocking your access.
SSL Certificate Problem:
- If the deployment process automatically configured SSL/TLS, it might have failed during the transition to the new domain.
- A broken SSL setup could prevent the site from loading, especially if HTTPS is enforced.
Droplet Misconfiguration:
- The inbuilt deployment system might have misconfigured the droplet or web server settings when the domain was updated.
Steps to Resolve:
Access the Droplet via Recovery Console:
- If you’re locked out of SSH, use the DigitalOcean web-based recovery console from the Droplet's dashboard.
- Check the status of critical services (
nginx
,apache
,ssh
, etc.) and firewall rules.
Verify DNS Settings:
- Double-check that the A record for your domain is pointing to the droplet's IP.
- Use tools like DNS Checker to confirm propagation.
Check for SSL Issues:
- If you're using Let's Encrypt, check if the certificate was issued and installed correctly.
- Run the following command in the droplet console to check SSL status:
sudo certbot certificates
- If SSL is broken, you may need to reissue the certificate:
sudo certbot --nginx
Examine Logs:
- Check system logs for any errors:
sudo tail -f /var/log/syslog
- Check web server logs (e.g., Nginx or Apache) for clues:
sudo tail -f /var/log/nginx/error.log
Firewall Rules:
- Ensure SSH access is allowed:
sudo ufw allow ssh
- Check current firewall rules:
sudo ufw status verbose
Revert Domain Changes:
- If possible, revert the domain to use the IP address temporarily to regain access and troubleshoot.
Redeploy:
- If the above steps don't work, consider redeploying the site using the deploy button and starting fresh. Before switching domains, ensure all configurations are correct.
Best Practices:
- Take Backups: Always take a snapshot of your droplet before making significant changes.
- Test in a Staging Environment: Before updating the domain name, test all changes in a staging or test environment.
If you still encounter issues, I recommend reaching out to DigitalOcean support, providing them with details of the droplet and actions you've taken.
For running UNA, it is recommended to use a dedicated server, cloud server, or VPS with root access.
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- · David Thomas
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Hello,
It sounds like a DNS or firewall misconfiguration after updating the domain. Double-check A record propagation, ensure ports 22 and 80/443 are open, and try accessing the droplet via DigitalOcean’s Recovery Console for deeper troubleshooting.
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- · Igor Lebedev
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This problem has been already fixed. Please try again.