cannot get emails from the contact form
If somebody tries to contact the site admin, they have to use contact link from the footer to open the contact form. When the same is done on my installation, it says mail sent successfully but does not reach me. The email address is set under studio > contact. still nothing.
please help...
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Hello Sam!
If system didn't show any errors during filling / submit procedure then usually need to check spam folder of mail box where letters are sent.
With the best regards, Leonid
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You know what, this might be the same issue as sending emails, this is not working on GoDaddy server install whereas on the Local-Install (home computer with Cent OS 7) it just works fine without any problems, may need to check with GoDaddy.... Will update here with the solution if I find One...
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Hey there,
They don't seem to have any idea about it, may need to hard-code it in the script. Could you tell me which file has the script for contact page emailing functionality as they use open relay and don't allow any other emailing functionality on shared servers....Regards,
Sam -
Hello Sam!
This is a really strange limits with mail sending. About your request - mail sending in contact form is described in method serviceGetBlockForm from file modules/boonex/contact/classes/BxContactModule.php.
With the best regards, Leonid
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Sorry, I'm asking again, did you check your spam folder ?
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@ Alex T, yes i did and nothing there...
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@LeonidS
Why i was inquiring about the method used to get emails from the contact from is because the script might need a little change in my case to work properly, by change I mean hard coding the mail server settings in there, though that is not a good way of doing it but still worth a try in my case as nothing else seems to work...Could you also do me a favor by asking around for the same issue... may be someone else has come up with a better alternative.
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You could install the SMTP Mailer module. GoDaddy has tutorials which will tell you what the settings need to be.
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Hello Sam!
So do you mean way to add some more details to code, which i shown before isn't fien for you too?
With the best regards, Leonid
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@Billy:
SMTP Mailer module is for sending automated emails like verification and confirmation of subscription etc. and I have done that already, outgoing mails are working fine but i am not getting emails if someone tries to get in contact with the site admin through the contact form of website, hope to have clarified the issue... -
@LeonidS:
I don't want to do that but if that is the only option then what else can i do... -
> outgoing mails are working fine but i am not getting emails if someone tries to get in contact with the site admin through the contact form of website
Please try to change the following option to your site email
Studio > Contact > Email address to receive messages
Also try to disable the following option:
Studio > Contact > Assign 'Reply-To' header to sender's email address
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@Alex T
Hi there, that is exactly how it has been since the beginning however I have made changes since it was not working, do I need to clear the cache in studio? Also not clear how to do that in Studio > Settings > System > Cache... -
Hey guys found a solution for this too... You won't believe how goofed up the issue was, I am using Godaddy hosting only whereas my domain provider is someone else. Hence I had updated my domain with the hosting IP to work properly. Now that the Godaddy DNS management automatically gets the MX records etc. it had wrong MX records and as soon as I fixed that, the contact form emails are landing right where they belong....
Thanks to all of you, who tried to help...
Regards,
Sam -
Our congratulations, Sam! Thank you for getting know an unusual case like this one.
Withe best regards, Leonid