Conversations Notifications

Send generic email notifications to recipients of new/updated conversation messages to alert them to check the site to view the message.
"You have received a new conversation post from userX on mysite.com. Click here to login and view conversation."
I am building a new communication resource for existing members of an organization who are happily creating long and cumbersome email chains. Once the email chains are abandoned, no one goes back to see the conversations we had. They're difficult to find there. But, convincing my members to use conversations instead is impossible when they aren't being alerted to check in.

Also... I need to figure out how to set up the mobile app. That may fix this problem for those members who have smart phones and are willing to download the app.

  • View
    3160
  • More
Replies (3)

    • There is already email notification when there is new reply in conversation. You can edit email template for this notification to make it to look like you want.

      • B

        Do they already have to be in conversation with you in order for them to receive an email notification that you responded to the conversation?

        I've started some conversations with people and they haven't been alerted that they've received a new conversation.

        • B

          I'm not creating a community. I'm creating a new communication site for an existing offline community. 

          The point is to make communication easier. Next is to make it secure. If it's not easier, they will continue to be frustrated that they can't just use email.

          Is it possible to let us choose whether or not new conversations alert members?

          At present, if I start a new conversation with a member, then I have to send a reply to that conversation to get them to log into the site to see the conversation.

          We will end up abandoning that module if it cannot be changed. 

          Login or Join to comment.