Purchased a module, didn't get it.
Idk what to do here, I've lost 80 bucks on this module (Messages pro) and I'm unable to download the plugin. What do I do? Una support isn't getting back to me, and the vendor doesn't respond either (Adultdate). Someone please advice.
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Just so Y'all know I'm not just trying to pull a free module haha
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hello,
i am sorry, you came in this situation. adultdate ist not a unknown person. i had a big dispute last year with una, because there was a problem with an app from adultdate.
the end of this story was, that a other person leave una, becuase he made also bad experience with this vendor. i reported the app, but the una team reacted too late and thus the person was in the same situation like me.
after this, the app was removed, but not the vendor. a little time later, the vendor (adultdate) wrote to the public forum and personal messages and apologized for all unpleasantries.
i replied to them, but got no more answer, i also tried to conatct the vendor at paypal, but no response, so i sarted a dispute and got my money back. i recommend to you, also start a dispute at paypal.
i do not know, whats wrong with this vendor, the products are not so bad, but there is no support. actual you can get some languages apps for free, that is very nice. it is sad, why there are again problems with this vendor.
una cannot help you to get your money back, i learned this by my own, but hopefully, they make some action now...
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Right, so this is apparently a known issue? I've been unable to reach Una support on either twitter or through their contact form, so I'm now hoping that stripe can help me resolve this issue.
Would this mean that the una messenger would be impossible to acquire as well, or is this limited to thirdparty vendors? Is there even an active support on this website, or are we on our own basically?
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Yes, it is, but it was in the past. saw, you order is a day ago, so i recommend to give adultdate 2 more days before you start a dispute.
the best option to contact the una support is here at the forum or you write a pm to one of the una team. no, we are not alone here, the una team is also here and all the other members of una like me and we try to help each other, where we can =)
the messenger works, but you need to install some exta software: https://una.io/view-product/jot-server-setup-with-forever-js-service @Expertzkris can help you with them
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Im ready to help just pm. thanks @Someone07 @Nurf have a good day.
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I notice that it's been like 2 years since last time adultdate posted anything. I'll keep my hopes up, but I see others have tried to reach out to them, so I'm not very confident.
I'm glad the community is active at least! I feel more confident now, if I end up getting a refund, I feel a lot safer and comfortable with paying the $100 a year fee for the messenger platform.
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understand you, please update us what happens with adultdate.
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will do! thanks for answering some of my questions 😊
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Hello @Nurf !
Please specify how you were trying to reach support (on Twitter we don't work definitely). And PM me via messenger here with your current troubles.