Serious Concerns: App Store Outage, Service Levels, and Communication

I am writing to express significant concern regarding the current App Store outage, which has now exceeded 24 hours. And is not the first or only time this sort of issue has happened.

As a long-term user, I understand that technical issues arise. However, for a core platform feature, this duration is unacceptable. It is especially concerning given the platform's premium pricing, which includes monthly plans from $99, hosting at $132/month, and boost services starting at $1,500.

This incident raises critical questions about service resilience. What cloud redundancy is in place for the App Store and associated API services (keys and secrets)?

Time is a critical business cost. While we can install apps manually, we should not have to. This workaround is inefficient and not a viable solution.

Furthermore, the lack of communication is a major issue. There has been no notification of this outage. A dedicated service status page is a standard expectation for a platform at this price point, yet UNACMS does not provide one.

This experience creates a strong perception that the focus is on revenue generation rather than on delivering robust service standards. I trust these issues will be addressed with the urgency they require.

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Replies (2)

    • App Store is working fine now, sorry for the inconvenience.

      • I know this is not the first time this has happened, surly the fact I can remember of 2 separate occasions this has happened. Is there any chance of a status page? or a banner on your website so paying customers like us are not sat here in limbo taking bets on if it is a UNACMS problem or our servers.

        For laymans who may not be used to your software, how many times have they reinstalled or gave up thinking it was them being the issue not UNACMS?

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