So where do we start? Here are a few things you can do to validate whether they are sending or not.
1. Create a test account at your site using a 3rd party email provider like GMAIL and see if you get the confirmation email. There could be a possibility that they are going to a user's spam folder instead of the inbox.
2. Are users getting ANY notifications via email from your site? (comments, friend requests, etc)
3. Are you using your own server to send emails or using the SMTP module?
I am also having this issue. Email seems to be flowing just fine for all regular mail for notifications and even the account info email but the confirmations are going right to spam. Any idea what would be causing this?
Oh the many possibilities 😂
So where do we start? Here are a few things you can do to validate whether they are sending or not.
1. Create a test account at your site using a 3rd party email provider like GMAIL and see if you get the confirmation email. There could be a possibility that they are going to a user's spam folder instead of the inbox.
2. Are users getting ANY notifications via email from your site? (comments, friend requests, etc)
3. Are you using your own server to send emails or using the SMTP module?
Those are a few things to start with.
J
I am using the SMTP module
Hello Jakin !
And what other answers to Chris questions? Especially about Spam folder, the main reaosn of your trouble.
I am also having this issue. Email seems to be flowing just fine for all regular mail for notifications and even the account info email but the confirmations are going right to spam. Any idea what would be causing this?
Hello bbunnelle !
You may try to apply the solutions from similar threads
https://una.io/page/view-discussion?id=2994
https://una.io/page/view-discussion?id=3036
https://una.io/page/view-discussion?id=3095