zetaone
·
Added a discussion
Two-factor authentication error occured

Hi.

Thanks for this beautiful tool but I need some help.

After activating two-factor and logging out, I keep getting:

Unknown control type

Error Occurred

when trying to log back in.

Please, how do disable 2FA to be able to get into admin?

And what could you be causing this after successfully authenticating before?

In fact, how do I access the error_log for this app as I'm unable to see it?

Will this below help:

UPDATE `sys_options` SET `value`='' WHERE `name`='sys_account_activation_2fa_disable';

Thanks!

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Comments

    • I’ve seen the error log but I'm pretty sure that this:

      PHP Notice:  Undefined index: type in /home/$username/public_html/template/scripts/BxBaseFormView.php on line 254

      has nothing to do with the 2FA error.

      • Hello zetaone !

        How to disable 2fa, you need to apply this query in your UNA database:

        UPDATE `sys_options` SET `value`='' WHERE `name`='sys_account_activation_2fa_enable'

        • Thanks, Leonid though the query says “enable”.

          Wondering if it is not counter-intuitive as I expected it to be doing the disabling.

          Will try it out and let you know the result.

          • Didn’t work.

            Still brings me to Log in - Step 2 after the running the SQL query.

            Thanks, Leo.

            After clearing the app and browser cache, I was able to login to the admin dashboard.

            The suggestion worked.

            Thanks a ton!!!

            • I'm getting same error:

              Unknown control type

              Error Occurred

              Zetaone - did you discover the source of your error?

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