- When uploading a video to UNA it seems to upload but then just show a white video with a play button. (PHP 8.0)
- When uploading a video to UNA it seems to get stuck at the end of the upload but never fully does anything. (PHP 8.2)
Doesn't matter if its in a post or where the video is uploaded. Images upload fine.
I do not see errors on the server side.
Any guidance on solving this or maybe where I could look to find the problem?
I appreciate everyone.
(PHP version 8.2, File Size is good, Zero Errors on server side)
Comments
After uploading the video, you should get a message saying that the video will be published after processing, and then the server starts converting the video to SD or HD quality. If the conversion doesn’t start, it means your Cron job is not set up correctly.
Go to Dashboard - Server Audit and find Cron Jobs, and check if you have something like this: Last cron jobs execution - 12 Nov 2024 1:21:01 pm.
I appreciate you very much.
You're very welcome :)
Hello @Nesign !
If your Cron Jobs work fine (thnx @PavelS for your help to others!) then you need to check the logs/sys_transcoder.log file to see the latest convertation issues - may be you'll find some traces there. Or PM me with your UNA studio and CPanel accesses.
Yes, it's definitely the cron job that hasn't run causing this issue.
However, for some reason no matter what I try I cannot seem to get it to run.
I am sure I will figure out what I am doing wrong.
I am using CPanel by the way, if you know of any common mistakes people make when setting crons for this.
Please show us your variant of the Cron Jobs command. Commonly, it should look like:
/usr/bin/php - q path to your UNA/periodic/cron.php