Exactly my point. It was once suggested that the people who are here such as Baloo, with their experience, give a helping hand to whoever may need it. And in return get compensated in some way. This is how UNA will be more productive. Imagine how many frustrated people are there who don't even feel the need to engage because they too experienced bad customer service and support.

However, do not forget that the experience never falls from the sky :-)

Precisely  buddy 🙂