Comment to Adding recorded video/audio to a message
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Looks like you are trying to find Settings option in wrong place. You should check right top corner of the messenger block. Check please my first image from previous message. You should be logged as admin to your site to see the all options of the messenger block.
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Im in that block but that menu for some reason is not showing (please see attached)....
I can send you my access via PM to check yourself...
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Looks like there is some problems with template, because there are no headers of the blocks on your image. Headers are under the top menu. That is why you don't see the options.
Try please to enable Artificer template for example, to check if the top of the block will appear.
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Artificer template already active (see image)...
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