Alex T did respond to you and he is part of UNA.  But I'm not sure that he is identified just from his message.  Support is a hit or miss thing with UNA even when you are paying a monthly retainer.    If you can get Alex T or one of the others involved, you will likely get a resolution.  Baloo who also responded to you is not part of UNA, but is very knowledgible (SP?) and helpful.  He's definitely one of the good guys around here.   UNA has a lot to offer, but my biggest problem with it is that many aspects are carried over from older software and have not been updated to a current look and feel. (i.e. groups, profiles, uploading images, navigation)  That's the biggest thing holding this platform back and unfortunately there seem to be no plans to address that.  I think their the niche is very small communities with a limited number of members and very forgiving members.   That's too bad.