Comment to 'Many Pages not loading anymore when accessed as a Guest - UNA 13.1.0-RC1'
  • Hello @OneEagle !

    As you have the following problem (This page isn’t working... unable to handle this request. HTTP ERROR 500) - could you please check the latest lines in your server's error log file?

    • Dear @Leonid S and @Alex T⚜️

      As I've already mentioned in my post, there is nothing about this issue in the cPanel error log file. But after desperately trying to find a solution to the problem, I came across many proxy_fcgi:errors and Failed to read FastCGI header errors in the /var/log/apache2/error_log file as shown below.

      /var/log/apache2/error_log

      [Fri Oct 06 06:42:45.204619 2023] [proxy_fcgi:error] [pid 2195:tid xxxxxxxxxxxxxx] (70007)The timeout specified has expired: [remote xxx.xx.xx.xx:xxxxx] AH01075: Error dispatching request to : (polling), referer: https://www[dot]site[dot]com/view-persons-profile/xxxxx
      [Wed Oct 11 12:05:09.841770 2023] [proxy_fcgi:error] [pid 3750:tid xxxxxxxxxxxxxx] (70007)The timeout specified has expired: [remote xxx.xx.xx.xx:xxxxx] AH01075: Error dispatching request to : (polling), referer: https://www[dot]site[dot]com/view-persons-profile
      [Thu Oct 12 10:00:14.429856 2023] [proxy_fcgi:error] [pid 25266:tid xxxxxxxxxxxxxx] [remote xxx.xx.xx.xx:xxxxx] AH01067: Failed to read FastCGI header, referer: https://www[dot]site[dot]com/persons-home
      [Mon Oct 16 21:09:39.470971 2023] [proxy_fcgi:error] [pid 27606:tid xxxxxxxxxxxxxx] (70007)The timeout specified has expired: [remote xxx.xx.xx.xx:xxxxx] AH01075: Error dispatching request to : (polling), referer: https://www[dot]site[dot]com/persons-home
      [Tue Oct 17 00:56:11.852494 2023] [proxy_fcgi:error] [pid 27607:tid xxxxxxxxxxxxxx] [client xxx.xx.xx.xx:xxxxx] AH01071: Got error 'Primary script unknown' referer: https://www[dot]site[dot]com/

      Please help!

      Thanks

      • For the know cases I may suggest that smth isn't fine with the Apache + FastCGI cooperation. Some ways to fix in similar cases look like:

        set the following line in php-fpm configuration file:

        request_terminate_timeout = 300s