Many Pages not loading anymore when accessed as a Guest - UNA 13.1.0-RC1

Dear @Leonid S and @Alex T⚜️

As I've already mentioned in my post, there is nothing about this issue in the cPanel error log file. But after desperately trying to find a solution to the problem, I came across many proxy_fcgi:errors and Failed to read FastCGI header errors in the /var/log/apache2/error_log file as shown below.

/var/log/apache2/error_log

[Fri Oct 06 06:42:45.204619 2023] [proxy_fcgi:error] [pid 2195:tid xxxxxxxxxxxxxx] (70007)The timeout specified has expired: [remote xxx.xx.xx.xx:xxxxx] AH01075: Error dispatching request to : (polling), referer: https://www[dot]site[dot]com/view-persons-profile/xxxxx

[Wed Oct 11 12:05:09.841770 2023] [proxy_fcgi:error] [pid 3750:tid xxxxxxxxxxxxxx] (70007)The timeout specified has expired: [remote xxx.xx.xx.xx:xxxxx] AH01075: Error dispatching request to : (polling), referer: https://www[dot]site[dot]com/view-persons-profile

[Thu Oct 12 10:00:14.429856 2023] [proxy_fcgi:error] [pid 25266:tid xxxxxxxxxxxxxx] [remote xxx.xx.xx.xx:xxxxx] AH01067: Failed to read FastCGI header, referer: https://www[dot]site[dot]com/persons-home

[Mon Oct 16 21:09:39.470971 2023] [proxy_fcgi:error] [pid 27606:tid xxxxxxxxxxxxxx] (70007)The timeout specified has expired: [remote xxx.xx.xx.xx:xxxxx] AH01075: Error dispatching request to : (polling), referer: https://www[dot]site[dot]com/persons-home

[Tue Oct 17 00:56:11.852494 2023] [proxy_fcgi:error] [pid 27607:tid xxxxxxxxxxxxxx] [client xxx.xx.xx.xx:xxxxx] AH01071: Got error 'Primary script unknown' referer: https://www[dot]site[dot]com/

Please help!

Thanks

I am currently experiencing the same problem, but only on the new 'Group Feed' page I created.

• This page isn’t working... unable to handle this request. HTTP ERROR 500

Just want to know from OneEagle if the fix given by LeonidS worked and if I can go ahead and apply it.

This happened after I upgraded to 13.1.0-RC1

Hi y'all,

I truly apologize for the late reply due to personal reasons.

@LeonidS and @Alex T⚜️, please help as I am completely lost with this issue.

Dear LeonidS, as per your suggestion I tried to add the following line in my PHP-FPM configuration file:

request_terminate_timeout = 300s

Unfortunately, it didn’t work.

I have tried it without success in both PHP-FPM Configuration file globally and on a per-php version basis:

/var/cpanel/ApachePHPFPM/system_pool_defaults.yaml

/opt/cpanel/ea-php82/root/etc/php-fpm.conf

When I tried to rebuild the PHP-FPM configuration file and to restart the PHP-FPM service for Apache, it gave me the following message:

Error: unknown entry 'request_terminate_timeout'

Service Error

(XID jm79b8) The “apache_php_fpm” service failed to restart because the restart script exited with an error.

I think that it’s due to the fact that the 'request_terminate_timeout parameter is meant for Nginx, not for Apache, right? Please correct me if I am wrong.

I am running Apache on Linux CentOs 7 (Dedicated server). PHP 8.2

Then I contacted my Web Hosting provider to add the request_terminate_timeout = 300s line in my PHP-FPM configuration file. Instead, they went to my WHM > MultiPHP Manager > System Php-FPM settings (even in a user domain settings) and increased the value of PHP-FPM Pool options:

Max Children to 50 (Default is: 5)

Process Idle Timeout to 300 (Default is: 10)

Unfortunately, that didn’t fix my problem.

I have even tried to increase the Max Requests In the same PHP-FPM Pool options.

Max Requests to 100 (Default is: 20)

But the problem still occurs, So I reset all the PHP-FPM Pool options to their default value.

I have requested my Web Hosting Provider to investigate the problem. My case was escalated to Level 2, then Level 3 Support (Linux System Administrators/Experts)

They all keep on blaming UNA for non-optimized code as UNA is hitting server resources limit. That results in the failure of the server (Server overload and crashes: 500 Internal Server error, 504 Gateway Timeout error etc.) Sometimes, the server even fails to load the cPanel and the WHM page. What was found is: UNA creates long running php processes and has a high CPU and Memory usage.

Sometimes, I get something like:

CPU Usage: 116.4% (warning)

MEM Usage: 42.2% (warning)

Processes: 25 (warning)

That’s insane!

The Level 2 and Level 3 Support Administrators of my Web Hosting Provider suggested me to contact the script vendor/developer for code analysis and optimization.

I have few UNA installations on the server (about 5 or 6 of them). Most of them are my test/dev sites with no members, no traffic. I just can’t understand how and why they do cause excessive server resource usage. The weird part is that it’s on a Dedicated server.

As I have already mentioned in my original post above, some of my pages are failing to load, resulting in errors like:

• This page can't be reached
• This page isn’t working... unable to handle this request.HTTP ERROR 500
• 504 Gateway Timeout error etc

I have these errors on pages like:

www.site[dot]com/view-persons-profile/xxxxxx

www.site[dot]com/persons-home 

www.site[dot]com/organizations-home 

This problem only occurs when someone visits those pages as a guest (Unauthenticated user). When logged in, there is no problem at all. They work and load just normally.

By the way, I have started to notice this issue after updating all my sites to UNA 13.1.0-RC1. Before that, everything was working fine. I don’t know whether some new stuffs were introduced to this release causing those pages to fail to load (crash) when not logged in.

Please help!

Thanks

Also in my PHP Errors log:

/home/username_here/logs/xxxxxxx_com.php.error.log 

I have multiple PHP Deprecated errors as I reported in my other post https://una.io/d/multiple-php-deprecated-and-fatal-errors and these PHP Fatal errors (Allowed memory size issue):

[06-Nov-2023 12:53:54 UTC] PHP Fatal error: Allowed memory size of 4294967296 bytes exhausted (tried to allocate 118784 bytes) in /home/xxxxxxx/public_html/modules/boonex/profiler/classes/BxProfiler.php on line 200

[06-Nov-2023 12:54:36 UTC] PHP Fatal error: Allowed memory size of 4294967296 bytes exhausted (tried to allocate 65536 bytes) in /home/xxxxxxx/public_html/inc/utils.inc.php on line 824

[06-Nov-2023 12:59:17 UTC] PHP Fatal error: Allowed memory size of 4294967296 bytes exhausted (tried to allocate 32768 bytes) in /home/xxxxxxx/public_html/inc/classes/BxDolLogs.php on line 1

Please help!

Thanks

Thanks Alex. I have sent you my server and UNA credentials: via PM.

Problem fixed in UNA 13.1.0-RC3 update. https://github.com/unaio/una/issues/4546

Special thanks to @Alex T⚜️ who investigated the issue on my UNA site and my server and discovered the bug in UNA. Thanks to @LeonidS and @Anton L for the support and the fix. You guys are amazing! 😊