-
interesting. :D well, I own willtrade.org willyoutrade.me and www.lettuce.trade .... :D if things go properly with my implementation then there will be satellite sites... doing this type of thing, or perhaps ill get a super minimalist una site going on one of these as a test and see what people do with it, but the problem then with a bifurcated focus is tech support for one when you've educated a user base on the site you're currently working on...
which leads me to another area...
una needs some kind of department where there is a course people can take, and test on once they've taken it, to develop "CMS experts" , who are able to man ticket queues or something, where they can work electively (but not less than xyz hrs a week) to answer problems for users... and the whole thing is fed by not only this site but can be blended queue with extant una sites by key (signup to prepend your site into the cust service cms queue), and therein the whole thing is intelligently managed with regards to disbursement of payment to the CS agents by a combination of tickets being closed and verifying the thing actually is working on the ticket holders una implementation....
this is a big topic im addressing here but this is something that very much needs to be either IN the road map, or actively being implemented.. as evidenced by well, the flow of help! requests not only here, but in general.. its imperative moving forward to grow, ...
documentation .. >> ++ ticketing system >> expansion ...
-
Do you mean a little like this?
-
there are a dozen and a half ways to do this, but similar, however the main concept was actually creating a CS branch of people who are trained in Una architecture well enough to actually answer and resolve these things, and get paid to do so, versus creating more problems and complexities by incorrect answers or not fully supporting a ticketed ID, and then some.
an extant and time proven ticketing system would be far better, i almost worked at a company once doing exclusively this, i dont recall what the software was called, but there is a LOT of it out there.
:) -
this is a big topic im addressing here but this is something that very much needs to be either IN the road map, or actively being implemented.. as evidenced by well, the flow of help! requests not only here, but in general.. its imperative moving forward to grow, ...
documentation .. >> ++ ticketing system >> expansion ...
I agree, UNA seems to be aiming for customers with little or no tech experience and as such support is imperative. The first place I would start is documentation - I recently tried Jamroom and they have a whole segment of their site dedicated to support! It's logically organised, searchable and clearly written.
I came back to UNA because I felt it was better overall, but that documentation almost swayed me.
-
