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Please check this link: https://una.io/my-sites
- Do you have a valid UNA License? You can check it in the link above or here: https://una.io/products-licenses
- Have you registered your site URL in your UNA account and generated the Key and Secret? See: https://una.io/kands-manage
- Have you entered your Key and Secret in your UNA installation? Please Go to Studio > Settings App > General.
- Have you checked your Cron job? Have you set it correctly and is it running? When was the last cron jobs execution? To find out, please Go to Studio > Dashboard > Host Tools > Server audit (check under Site setup)
- Have you read my post above? It might be the wrong site url in your header.inc file (the config file). Please Go to inc/header.inc on your server where UNA is installed and check if the BX_DOL_URL_ROOT parameter (your site url) was set correctly upon installation. if not, then change it accordingly to meet your domain setting whether you are using a https://www or non-www domain. Please make sure that your site url saved in your header.inc file matches the url associated with your key and secret in your UNA account. See: https://una.io/kands-manage
- If needed you can even reset your license here: https://una.io/products-licenses, then access the Apps Market again. It will associate your license with your site again.
Hope I have helped you. Thanks
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OMG finally i was able to fix it. I had to generate a new key, and use the proper URL structure there. it was blank from my original install. such a relief my gosh. but as a follow up - my site is now all at w w w(dot)mysite(dot)com and if i want to have no w w w. then can i just do a 301 redirect? i tried this and then the site wouldnt work "too many redirects" error. @LeonidS
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yess, ive got it sorted now. i had to clear the cache. did a clean install also and everything is working great thanks.