Custom changes on UNA cloud will need access to files/cpanel/ssh. We've been careful with this because once you provide that level of access people tend to install all sorts of things to their servers and we would effectively become a hosting company. In our previous experience we end up with sites running monster-hybrids of Wordpress plus Drupal plus god knows what. Adds to overhead and makes it hard to make the service viable. Next year, however, we plan to launch a new, simpler tier for those only needing to start a basic community, and the UNA Cloud servers with current Pro plans will get more flexibility and freedom. We hear you!