my server host has also tried.. they cannot resolve it

someone please help.. the only thing im not sure about is the certificate locations.. see above

RESPONSE FROM SERVER HOST
I attempted to check the server unsuccessfully for any logs that may indicate a connection issue. This seems to be a configuration issue. I also attempted to check for any error logs within the application itself, but this was also unsuccessful. Unfortunately, this is not within our scope of support as we are unable to assist with the configuration. If you have a general request to open a port, we can complete the request. In this case, the application is running, but some functionality does not seem to work.