Duplicate Notifications - We are getting reported for SPAMING our own users/
We are experiencing duplicate notifications in messenger, the messages show correctly but we receive 2-4 emails and sometimes 10 push notifications.
How bad is this problem with the messaging system?
I am seeing lots of complains about the notifications problem and no answers.
Does anyone have a solution?
-
I will follow your post, because I have problems with notifications too, they are not the same problems since I do not use messenger, but they are important problems and so far I have not received a response.
-
I am sorry to hear so many people are having problems with notifications. Hopefully more people will jump on board and encourage UNA to resolve this issue.
-
Hello!
New update for Messenger will solve this problem till the end of the week.
-
Hello Alexey
That is awesome news. Thank you, Thank you, Thank you. 🙏
Do you know when this will be released?
The problem is not just messenger that is sending multiple notification...
-
Hello Alexey do you have any update on this?
We are still experiencing duplicate notifications.
-
Hello!
We have installed updated here on una.io and testing it now. I hope tomorrow it will be available.
-
This problem is re-occurring again. Any suggestions Alexey.
-
I would like to thank LeonidS for his help, patience and effort helping us resolve the UNA Notifications issues that we have been experiencing.
First off the Duplicate Notifications were caused by CRONjob settings on our side, the UNA Notification system works 100%, the fault was on ourside.
Here is what happened, our users were getting multiple notifications, the cause was 2 fold.
1. Notifications module had not been installed correctly. Lenoid helped us remove and reinstall the module.
2. We had duplicate CRONjobs. This might sound like a simple thing to check and fix. It is, but you need to understand that Every USER can run CRON jobs, so when you list cronjobs with ROOT it looks like there is just on cronjob listed, the same applies when you list cronjobs with user WWW-WEB you see this:
> crontab -l -u root # m h dom mon dow command MAILTO=admin@mydomain.com * * * * * /usr/bin/php -q /var/www/mydomain/periodic/cron.php
That means there are 2x cronjobs running, one for each USER.
You only want to see one CRONJOB, for one USER, and none for the other users.
Hope this helps everyone else.
D326505E-42FB-426D-81CB-8BCD2D83F9E1.jpeg