Messenger - connection issues

My messenger has been running fine until a few days ago.

Now - it just says "connecting" and then "connection failed" after about 5 mins of trying.

How can I troubleshoot the messenger app connectivity?

Replies (6)

· Alex T⚜️

· 2021-02-18T03:20:30+0000
Please open browser's error console it should log more info there.
M
· Mike R

· 2021-02-18T03:24:52+0000
GET https://mydomain.org:5000/primus/info?_primuscb=NUpAQzL&t=1613618589529 net::ERR_CONNECTION_REFUSED
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· Mike R

· 2021-02-19T03:19:26+0000
Issue was with Node version - thanks Alex T⚜️ & Igor Lebedev for resolving 😀 👍
T
· Theory

· 2021-02-21T23:52:49+0000
Hi. I am having the same problem. How did you resolve it? Alex T⚜️ and Igor Lebedev
Thank you.
· banister

· 2021-02-22T05:04:00+0000
This same connection problem suddenly occurred on our site just a few days ago. Our host fixed it quickly. They wrote back:
"We would like to inform you that we have reissued an SSL certificate for your site and restarted the Jot server. This resolved the issue."
· Alexey

· In reply to

M

Mike R

· 2021-02-22T10:21:48+0000
Hello!
You need to check this tree items:
1) Port number 5000 may be closed for external connect, you may check it with command from command line:
telnet mydomain.org 5000
2) Jot Server app is not running on your server. You may check it with this command via SSH access on the same server where Jot Server is installed:
ps ax | grep app.js
and if there is no node app.js process in the results list, it means that Jot Server is not running.
3) Certificate problem: namely there are wrong paths to certificate files in Jot Server's config/config.json file were defined or defined certificate file is expired.