thumbnail not encoding for video app

Replies (6)

· Genesis

· 2022-06-17T18:35:56+0000
This happened after upgrade to 13
· LeonidS

· 2022-06-18T10:31:27+0000
Hello @Genesis !
Plz check the latest lines from the error log and the latest records in the sys_queue_transfer table. What do you have there?
· Genesis

· 2022-06-18T18:24:46+0000
Jun 18 18:34:01 [0] CRON [bx_videos_video_poster_preview] ERROR: storeTranscodedFile failed for handler (43): wrong file extension
Jun 18 18:34:02 [0] CRON [bx_videos_video_poster_cover] ERROR: storeTranscodedFile failed for handler (43): wrong file extension
Jun 18 18:34:02 [0] CRON [bx_videos_video_poster_gallery] ERROR: storeTranscodedFile failed for handler (43): wrong file extension
· Genesis

· 2022-06-21T18:36:34+0000
This is important. People need to upload videos. It's also happening in timeline like its universal.
· LeonidS

· In reply to

Genesis

· 2022-06-22T17:14:06+0000
What file format and size did have your file?
· RJ Arsenault

· In reply to

Genesis

· 2022-06-27T01:11:56+0000
This is also happening to me with mp4 videos (13 B1 Lucid)