WHO CAN HELP

I had to travel to my sons as his 5 yr old son my grandson has been diagnosed with cancer.

I am late paying my $99 dollars premium subscription I have emailed UNA CMS direct 3 days ago asking them to take the money from my account , It is still there I have emailed again its still there no one is replying to my request, I have got an email saying my licence will expire on the 27th can anyone help please this is causing me so much stress, I only missed as I was not at home at the time but was needed for family time. Who can make this happen so I keep my licence for premium

the money has been in my business account waiting for them to take it.

Simon