I have purchased Spaces and am trying to begin configuration, but in the Studio, I cannot seem to get the Module "Active". Every time I change the toggle to active, it just reverts to inactive. However, it does show up in the menu. What am I missing?
It seems this app's activation gives some error and the action can not be completed. The most possible reason is in the wrong version of the space which isn't compatible with your current UNA's core. Review the files in the logs folder, especially with the name like db.error.log.
UPDATE: after checking, we found that the Spaces activation provides the DB error connected with the Timeline. So we've upgraded all modules via the Apps Market and launched the query that clears all mentions of the Spaces in the alert system:
delete FROM `bx_timeline_handlers` WHERE `group` like 'bx_spaces%';
delete FROM `sys_alerts` WHERE `unit` like 'bx_spaces%';
delete FROM `bx_notifications_handlers` WHERE `alert_unit` like 'bx_spaces%';
and activated Spaces again. After that, the Spaces app was activated successfully.
Will this happen with all Spaces installs? Or was there something specific about my Timeline? Perhaps I needed to upgrade the Timeline before installation to prevent the DB error?
Hello @mrochek !
It seems this app's activation gives some error and the action can not be completed. The most possible reason is in the wrong version of the space which isn't compatible with your current UNA's core. Review the files in the logs folder, especially with the name like db.error.log.
Access denied for user [user]@'localhost' to database '[database]'
I replaced the username and database name for security, but they are both accurate
Try to check if this user has all privileges in that DB.
Yes, they have all privileges.
UPDATE: after checking, we found that the Spaces activation provides the DB error connected with the Timeline. So we've upgraded all modules via the Apps Market and launched the query that clears all mentions of the Spaces in the alert system:
delete FROM `bx_timeline_handlers` WHERE `group` like 'bx_spaces%';
delete FROM `sys_alerts` WHERE `unit` like 'bx_spaces%';
delete FROM `bx_notifications_handlers` WHERE `alert_unit` like 'bx_spaces%';
and activated Spaces again. After that, the Spaces app was activated successfully.
Will this happen with all Spaces installs? Or was there something specific about my Timeline? Perhaps I needed to upgrade the Timeline before installation to prevent the DB error?
Before the any mod's installation you need to have all installed modules as upgraded for the correct work in current UNA.