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Chris is right here is a post from Alex T⚜️ from another thread hope this helps
Videos are processed by ffmpeg which is run every minute by cron, so please check
1) if ffmpeg is allowed to be run on your hosting
2) if UNA cron is setup properly - https://github.com/unaio/una/wiki/FAQ#10-how-una-cronjob-should-look-like-
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This is my cron set up
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yes it may be set up right but there could be something else thats cosing the problem without info we cant try to diagnose your problem and i have been up all night im going to get off soon its all about giving the relevant information and i understand sometimes its not easy im not great with it too but im learning we cant help without getting something to narrow it down without information were trying to help you blind
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i m sharing the images on messenger as here its not allowing me to share image
