You do not know the background or the number of messages sent that were not replied. Unfortunately, we had to say something publicly to get a response to private messages. As far as your comment implying we don't know how it works. We know very well how it works. And it was working until additional programming work was done in an effort to record streams.

You're right, I don't know the context of your communication with someone on the team, as you mentioned, but based on your public posts, I have an idea of how you've responded and communicated. Patience is the key to success. AlexT will certainly be happy to help you when he has time, but based on what you've described, your OME server.xml file is configured incorrectly.